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Employment at the Great Northwest

The Great Northwest Community Improvement Association, Inc. is an incorporated non-profit mandatory membership deed-restricted property owners association of about 19,000 residents located in Northwest San Antonio. We have approximately 18 full-time employees, plus multiple seasonal part-time employees as needed (such as Life Guards, Pool Gate Guards, Referees, etc.). In addition, we have some contracted employees.

Equal Opportunity Employer
The Great Northwest is an equal opportunity employer. Prospective applicants will receive consideration without discrimination because of race, creed, sex, religion, national origin, or other protected condition. There are minimum age requirements for all positions and dress and grooming standards for all employees.

Drug Screening / Physicals
Drug screening showing no evidence of illegal drug use is a precondition to employment by the Great Northwest. Physical exams are required for some positions. Drug screening and physicals are at the Association’s expense.

Your Job Application Packet must include:

  1. Cover Letter 
  2. Resume 

Return completed applications by the deadline to:
Great Northwest CIA, Inc. 
8809 Timberwilde Drive 
San Antonio, TX 78250

Or e-mail your completed application to:

Applications may also be left with the front desk staff during regular office hours, mailed or dropped in the drop box just outside the main entrance to the GNW Lodge, or faxed to 210.681.2986. We may reject late applications.

Position Description: Assist Community Manager


· Bachelor’s Degree required; advanced degree strongly preferred

· Communicate clearly, concisely, and effectively both orally and in writing

· Prior administrative and supervisory experience in a customer service or relationship management role

· Work independently with little direct supervision; work effectively under pressure and deadlines with consistent interruptions

· Energetic, dynamic person with a positive and motivated attitude

· Strong multi-tasking, organizational, and problem-solving skills

· Ability to effectively work with individuals at all organizational levels

Under the supervision of the Community Manager, the Assistant Community Manager is responsible for the daily administrative operations of the Association. They assist in recruitment, training, and performance evaluation of staff, delegate work assignments among Departments and provide direct oversight of the Member Services Advisor. They foster and maintain positive resident relations and act as a liaison between residents and the Community Manager. Collect statistical information and prepare monthly reports on event rentals and closing documents for the Community Manager and Board review.


· Provides ongoing training, staff support, and supervision of the Member Services Advisor to ensure an exceptional standard of customer service.

· Assist the Community Manager in interviewing, screening, and hiring potential employees as well as providing input on disciplinary and promotional recommendations.

· Assists in developing, preparing, and administering the overall Association budget, including preparing cost estimates and justifications for the budget.

· Provides contract management for outside vendors including security, IT, telecommunications, printers and copiers, and utilities.

· Serve as the primary contact for the administration of all closing documents including statements of account, inspections, transfers, and resale disclosures.

· Develop innovative marketing strategies for event spaces, assign, train and oversee party managers, and actively seek opportunities to maximize revenue generated through special event rentals.

· Ensures an efficient and courteous response to all resident requests, conducts tours of amenities and halls, and provides support to community events which enhance residents’ rapport with the Association.

· Assess and monitor community needs; identify opportunities for improving service delivery and development of new program areas.

· Establish and maintain effective working relationships with staff, volunteers, board members, and community partners.

· Oversee the master calendar of recreation activities, classes, and programs sponsored by the Association.

· Act in a record-keeping capacity for the Board of Directors meetings including recording and producing meeting minutes, distributing meeting agendas, compiling the Executive Board Package.

· Ensure board agendas, minutes, and monthly financials are posted and viewable to the membership.

· Performs related duties as assigned by the Community Manager.

Work Environment

The position is salaried and hours include holidays, evenings or weekends. Scheduled hours are determined based on program needs and work hours will need to be adjusted accordingly.

Position Description: Landscape Technician Reports to Lead Landscape Technician

• Current driver’s license and maintenance of an insurable driving record.
• High school diploma or general education degree (GED) preferred; or related experience and/or
training; or equivalent combination of education and experience.
• Prior experience and knowledge in the operation of commercial landscape equipment: Zero turn
mower, tractor, backpack leaf blower, string trimmer, hedge trimmer, and chainsaw.
• Versatility, flexibility, and a willingness to work with constantly changing priorities with enthusiasm.
• Effective time management, problem-solving abilities, and commitment to work with individuals at all
organizational levels.
• Good judgment and a vested interest in acting in the best interest of the organization.
Under the direction and supervision of the Lead Landscape Technician, the Landscape Technician acts to
maintain an appropriate standard of maintenance and upkeep for outdoor areas owned and managed by the
Great Northwest Community Improvement Association.

• Maintain outdoor areas as appropriate to include basic lawn maintenance, sodding, weed control,
fertilization, and trimming/pruning of bushes and trees.
• Ensure outdoor amenities, sidewalks, driveways, and parking lots remain clear and abated of
• Adhere to standards of safe chemical storage and effectively operate a variety of assigned tools
and equipment.
• Work with Maintenance Manager to create and maintain preventive schedule to enhance and
preserve the health and appearance of outdoor areas.
• Maintain irrigation system for optimum operations through troubleshooting and preventative repairs.
• Perform periodic maintenance on tractors, zero-turn mowers, and two-cycle landscaping equipment.
• Ensure the maintenance buildings, equipment, and vehicle are kept in an orderly manner.
• Conduct quality assessments on equipment and systems and report to the Maintenance Manager
deficiencies which may require preventive or corrective maintenance.
• In the absence of the Lead Landscape Technician, the Landscape Technician will assume
department responsibility and report to the Maintenance Manager.

Work Environment:
Normal work hours are from 6 a.m. to 2:30 p.m., Monday through Friday.
Regularly works outdoors; frequently exposed to wet and/or humid conditions, heat, and cold.
Frequently must squat, stoop, kneel, reach, and lift or carry 50 pounds or more.