Privacy Policy for Text Messaging with Great Northwest Community Improvement Association Inc.
Last Updated: 10/29/2024

At the Great Northwest Community Improvement Association Inc. ("Great Northwest"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you opt-in to receive text messages from us, in compliance with The Campaign Registry and RingCentral requirements. By opting in to our text messaging service, you agree to the practices outlined below.

Website: https://www.greatnorthwest.org/

1. Information Collection
We collect personal information that you provide directly to us and through third-party services (such as RingCentral) when you opt in to our text messaging services. This includes:

• Contact Information: Your mobile phone number and any information required to verify your identity for text messaging purposes.

• Message Data: Content of text messages sent and received, message frequency, and any responses you may provide.

• Technical Data: IP address, device information, and network carrier information, which may be collected automatically by RingCentral or The Campaign Registry when you use our messaging services.

2. Usage of Collected Information
The information collected will be used for the following purposes:

• Communication: To send important updates, notifications, HOA announcements, reminders, and emergency alerts relevant to the Great Northwest community.

• Member Engagement: To share information on community events, meetings, and other activities, including campaign-related information that complies with The Campaign Registry.

• Legal Compliance and Security: To fulfill legal obligations, ensure compliance with regulatory requirements, and protect the security and integrity of our messaging system and community information.

3. Information Sharing
We will not sell or rent your information. However, we may share information as follows:

• With Service Providers: With third-party service providers, such as RingCentral, that assist us in delivering the text messaging services, subject to privacy and security agreements.

• Compliance and Legal Requirements: To comply with applicable laws, legal proceedings, subpoenas, or governmental requests, or to establish or defend our legal rights.

• For HOA-Approved Purposes: As needed, to comply with HOA bylaws for HOA communications, such as directory listings or member contact sharing, unless otherwise restricted by you.

SMS opt-in consent or phone numbers for SMS purposes will NOT be shared with third parties and affiliates for marketing purposes.

4. Your Choices and Opt-Out Rights
You may opt out of receiving text messages at any time by following the unsubscribe instructions provided in each message or by contacting us directly. Opting out of text messages will not impact your general membership status with the HOA or your access to other forms of communication.

5. Data Retention and Security
We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy. We have security measures in place to protect your personal information from unauthorized access, alteration, or disclosure, and our third-party providers, such as RingCentral, maintain their own data security policies in compliance with industry standards.

6. Your Privacy Rights
Depending on applicable laws, you may have rights regarding your personal information, such as access, correction, or deletion rights. If you would like to exercise these rights or have any questions, please contact us.

7. Updates to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this policy regularly for any updates.

8. Compliant Privacy Policy
To maintain accurate and compliant records, Great Northwest collects and processes information as follows:

• What Information Do We Collect?
  We collect publicly available information relevant to property ownership, including records from sources such as the Bexar Appraisal District, deeds, and other property records.

• How Do We Process This Information?
  This information is used to verify and update member accounts, ensure HOA records are accurate, and assist with community-based initiatives and recreational programming. This information helps us maintain effective communication with our members and support HOA operations.

• When and With Whom Do We Share This Information?
  We do not sell or disclose this information to external parties. Collected information is only accessible to authorized HOA staff and is used solely for internal association purposes to support our members and the community.

Terms of Service for SMS Communication

By providing your phone number and consenting to receive SMS communication, you agree to the following Terms of Service for SMS communication:

1. Consent for SMS Communication

When you provide your phone number verbally (such as over the phone, in person, or via any direct communication method), you consent to receive SMS text messages related to your account or engagement with our services. This verbal consent signifies your understanding that you will receive text messages relevant to the services or information you request.

2. Privacy and Data Sharing

We respect your privacy and are committed to protecting your information. Any phone numbers or consent information you provide will not be shared with third parties under any circumstances. The information we collect for SMS communication purposes will solely be used to provide services to you and will not be sold, rented, or otherwise shared with third parties, except as required by law.

3. Types of SMS Communications

Depending on your relationship with us, you may receive different types of SMS communications. Examples of messages include:

1.      "Hi [Homeowner's Name], your refund check for the hall you rented is now ready for pickup at the office during business hours. Please stop by 8809 Timberwilde at your convenience. Let us know if you have any questions!"

2.      "Reminder: Registration for the upcoming soccer season is now open! Don’t miss out – sign up by [date] to secure your spot. Visit [website link] for more information or to register.”

3.      "Hi [Homeowner's Name], a friendly reminder that your HOA dues are due on [due date]. Please make payment by this date to avoid any late fees. For payment options, visit [payment link].”

4. Standard Messaging Disclosures

By consenting to receive SMS communications, you acknowledge and agree to the following disclosures:

Message and data rates may apply.

You can opt-out of SMS communications at any time by texting 'STOP'.

For assistance, text 'HELP' or visit our Privacy Policy URL and Terms of Service URL at https://www.greatnorthwest.org/privacy-policy

For questions or concerns about this Privacy Policy or your privacy rights, please contact us:
Great Northwest Community Improvement Association Inc.
https://www.greatnorthwest.org/
Phone: (210) 681-2983
Email: admin@greatnorthwest.org